Privacy Statement

Last Updated: August 7, 2026

This Privacy Statement explains how My Pest Pros, LLC, doing business as My Pest Pros (“My Pest Pros,” “we,” “us,” or “our”), collects, uses, discloses, stores, and otherwise processes personal information.

This Privacy Statement applies to information collected through:

mypestpros.com and any webpage that links to this Privacy Statement;
online scheduling, quote-request, contact, employment, referral, review, and customer-account forms;
email, telephone, text message, chat, and other electronic communications with us;
advertising campaigns, social-media pages, and lead-generation services;
interactions involving our residential or commercial pest-control services; and
other online or offline interactions where this Privacy Statement is provided.

This Privacy Statement does not replace the terms of any separate pest-control service agreement, customer contract, warranty, or written agreement you may have with us. If a separate agreement conflicts with this Privacy Statement regarding the delivery of pest-control services, that separate agreement will control to the extent of the conflict.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information you provide when you request a quote, schedule service, contact us, create or access an account, make a payment, apply for employment, submit a review, participate in a promotion, or otherwise communicate with us.

This information may include:

name;
email address;
telephone or mobile number;
billing, mailing, service, or property address;
preferred appointment date and scheduling information;
information about your home, business, property, pest concern, or requested service;
customer-account credentials and preferences;
transaction, invoice, payment, and service-history information;
photographs, videos, documents, or other materials you submit;
communications, feedback, reviews, survey responses, and customer-service records;
employment application information, such as a résumé, work history, qualifications, references, and availability; and
any other information you voluntarily provide.

Payment-card information may be collected and processed by a third-party payment processor. We generally do not directly store complete payment-card numbers, although we may retain related transaction records.

Please do not submit Social Security numbers, medical information, financial-account credentials, or other sensitive information through a general website form unless we specifically request that information through an appropriate process.

Information Collected Automatically

When you use our website or interact with our electronic communications, we and our service providers may automatically collect information such as:

IP address;
browser type and version;
device type, operating system, and device identifiers;
approximate location derived from an IP address;
referring and exit pages;
pages, links, advertisements, buttons, and content viewed or selected;
dates, times, and duration of website visits;
form interactions and submission status;
advertising identifiers and campaign-attribution information;
cookie identifiers and similar online identifiers;
email delivery, opening, and link-interaction information; and
website errors, performance data, and security events.

Depending on the tools enabled on our website, we may use technologies that help us understand clicks, scrolling, navigation, and other website interactions. We do not intend for these tools to collect sensitive information entered into fields that are configured to be excluded or masked.

Telephone calls, chats, or customer-service communications may be monitored or recorded for quality assurance, training, security, dispute resolution, and recordkeeping where permitted by law and after providing any notice or obtaining any consent required by law.

For more information, see our Cookie Statement.

Information From Other Sources

We may receive information from:

advertising networks and social-media platforms;
search engines and analytics providers;
lead-generation and referral platforms;
customer relationship management, scheduling, call-tracking, and communications providers;
payment processors;
background-check or recruiting providers, where permitted by law;
public sources and business directories;
property owners, landlords, tenants, property managers, employers, or other persons arranging service; and
affiliates, contractors, business partners, and service providers.

We may combine information received from these sources with information we collect directly.

2. How We Use Personal Information

We may use personal information to:

respond to inquiries and provide estimates or quotes;
schedule, perform, manage, and follow up on pest-control services;
communicate about appointments, technician arrivals, service recommendations, invoices, account activity, and customer support;
process payments and maintain transaction and service records;
create, authenticate, and administer customer accounts;
personalize and improve our website, communications, advertising, and services;
measure website traffic, advertising performance, and lead sources;
provide marketing and promotional communications where permitted by law;
request reviews or customer feedback;
operate referral, loyalty, survey, or promotional programs;
process employment applications and manage recruiting;
prevent fraud, abuse, security incidents, and unlawful activity;
debug, troubleshoot, and maintain our website and systems;
enforce our agreements, policies, and legal rights;
establish, investigate, exercise, or defend legal claims;
comply with legal, licensing, tax, accounting, insurance, safety, and regulatory obligations; and
carry out other purposes disclosed when the information is collected or with your consent.

We may use aggregated or de-identified information for lawful business purposes. We will not attempt to re-identify information that we maintain as de-identified except as permitted by law, such as to test whether our de-identification processes are effective.

3. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Service Providers and Contractors

We may disclose information to companies that provide services on our behalf, including:

website hosting and security;
scheduling and customer-account systems;
customer relationship management;
telephone, call-tracking, chat, email, and text-message services;
payment processing and billing;
analytics and website-performance measurement;
digital advertising and campaign attribution;
review, survey, and customer-feedback services;
data storage, backup, and technical support;
employment recruiting and screening; and
professional, legal, accounting, insurance, and consulting services.

These providers may process information only for the services they provide to us or as otherwise permitted by their agreements and applicable law.

Advertising and Analytics Providers

We may disclose online identifiers, device information, IP addresses, browsing activity, referral information, and advertising interactions to analytics, search, social-media, and advertising partners.

These providers may use cookies, pixels, tags, APIs, or similar technologies to measure advertising, attribute leads, create audiences, limit repeated advertisements, and display advertisements that may be more relevant to you.

Legal, Safety, and Compliance Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

comply with a law, regulation, subpoena, court order, or legal process;
respond to government or regulatory authorities;
protect the safety, rights, property, or security of My Pest Pros, our customers, employees, contractors, or the public;
investigate fraud, abuse, threats, security incidents, or unlawful conduct;
enforce an agreement or policy; or
establish, exercise, or defend a legal claim.

Business Transactions

Information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction. A successor may continue to process the information in accordance with this Privacy Statement unless it provides a new notice.

At Your Direction

We may disclose information to another person or organization when you direct us to do so or consent to the disclosure.

4. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

Some state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain disclosures of online identifiers and browsing activity to advertising or analytics providers, even when no money is exchanged.

To the extent these laws apply to us, you may request to opt out of:

the sale of personal information;
the sharing of personal information for cross-context behavioral advertising;
targeted advertising; or
profiling that produces legal or similarly significant effects.

You may submit an opt-out request using the contact methods in Section 13 or through our cookie-preference tool, when available.

Where required by applicable law, we will also process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out for the browser or device sending the signal.

We do not knowingly sell or share personal information belonging to children under 16 for targeted advertising.

5. Cookies and Similar Technologies

We and our providers may use cookies, pixels, local storage, embedded scripts, tags, and similar technologies for:

website operation and security;
remembering preferences;
form and account functionality;
traffic and performance measurement;
advertising attribution;
audience measurement; and
relevant advertising.

Our website forms may also use fraud-prevention and security tools, including CAPTCHA technology.

For more details and information about available controls, please review our Cookie Statement.

6. Email and Text Communications

Email

You may unsubscribe from promotional emails by using the unsubscribe link in the message. Even after you unsubscribe from promotional emails, we may continue sending transactional or service-related messages, including appointment confirmations, invoices, safety information, account notices, and responses to your requests.

Text Messages

When you provide a mobile telephone number and agree to receive text messages, we may send:

appointment confirmations and reminders;
technician arrival or scheduling updates;
customer-service messages;
account or service information;
review requests; and
promotional offers, when you have provided any consent required by law.

Consent to receive promotional text messages is not a condition of purchasing services.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of future messages from the applicable program. Reply HELP for assistance.

Carriers are not responsible for delayed or undelivered messages. Opting out of promotional texts will not prevent us from contacting you through other lawful methods or from sending necessary service-related communications where permitted by law.

We do not sell, rent, or disclose mobile numbers or SMS opt-in information to third parties for their own unrelated marketing purposes. We may disclose that information to providers that help us deliver and support our messaging program.

7. Your Privacy Choices and Rights

Depending on your state of residence and whether the applicable privacy law covers our processing, you may have the right to:

confirm whether we process your personal information;
access personal information we maintain about you;
correct inaccurate personal information;
request deletion of personal information;
obtain a portable copy of certain information;
opt out of sale, sharing, targeted advertising, or certain profiling;
withdraw consent where processing is based on consent;
limit certain uses of sensitive personal information;
appeal a decision concerning your privacy request; and
receive equal service without unlawful discrimination for exercising a privacy right.

These rights are subject to legal limitations and exceptions. For example, we may retain information needed to provide requested services, complete transactions, maintain records, prevent fraud, comply with legal obligations, enforce agreements, or establish and defend legal claims.

Submitting a Request

You may submit a request by:

emailing info@mypestpros.com with the subject line “Privacy Request”;
calling 703-665-4455; or
writing to:

Privacy Request
My Pest Pros, LLC
8478 Tyco Road, Vienna, VA 22182

Please describe the right you wish to exercise and provide sufficient information for us to identify relevant records.

We may request reasonable information to verify your identity. We will use verification information only to process and document the request.

An authorized agent may submit a request where permitted by law. We may require proof of authorization and may ask you to verify your identity directly.

If we deny a request, residents entitled to an appeal may appeal by replying to our decision or contacting us with the subject line “Privacy Appeal.”

8. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Statement, including:

providing and documenting services;
maintaining customer, payment, warranty, and treatment records;
meeting pesticide, licensing, tax, accounting, employment, insurance, and legal requirements;
resolving disputes and enforcing agreements;
maintaining safety and security; and
establishing, exercising, or defending legal claims.

Retention periods vary based on the information, the purpose for which it was collected, applicable legal requirements, and our operational needs. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, database, electronic communication, or storage system can be guaranteed to be completely secure. You are responsible for using appropriate security measures when communicating with us and for protecting any customer-account credentials.

10. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us so that we may review and delete it where appropriate.

11. Third-Party Websites and Services

Our website may link to or integrate with third-party websites, payment processors, scheduling systems, social-media services, maps, videos, reviews, customer portals, or other services.

We do not control the privacy or security practices of unaffiliated third parties. Information provided directly to a third party is governed by that third party’s policies and terms.

12. Changes to This Privacy Statement

We may update this Privacy Statement to reflect changes in our practices, technology, services, or legal obligations.

When we update it, we will revise the “Last Updated” date. When required by law, we will provide additional notice or obtain consent before applying a material change.

Changes will apply prospectively from the stated effective date unless otherwise permitted by law.

This Privacy Statement is intended to describe our information practices. It does not create contractual rights beyond those required by applicable law or expressly provided in a separate written agreement.

13. Contact Us

Questions, complaints, or privacy requests may be directed to:

My Pest Pros, LLC
Doing business as My Pest Pros
8478 Tyco Road, Vienna, VA 22182
Phone: 703-665-4455
Email: info@mypestpros.com

For privacy requests, use the subject line “Privacy Request.”